“Arrived to be told my suite which was paid in full months in advance for my wife's birthday, wasn't available and that they had no suites available for us. When I asked if they just overbooked the suites I was sighed at and told I'd have to ask the manager. Walked over to the manager and as I began to explain what my question was he just asked for my last name, asked for my ID and credit card and handed me room keys. No explanation or conversation or answer as to what happened to my suite I prepaid for. When I asked if he found my room he just said "it's a suite". The girl who told me there were none came over and asked how he found us a suite and he softy told her "it's a different type of suite" to which she looked very puzzled. As we walked away we were told if we want room service we have to order it 24 hours in advance. I laughed as there goes dinner plans I guess. We went up and found a very dirty, run down, musty old room with a separate sitting area so I guess it is a suite of some kind. Not happy but not wanting to go back down and address this further we decided to just go have dinner at a nice restaurant to salvage the day. Upon returning there were zero parking spots. We drove the parking lot for over 30 minutes. Not knowing what to do we went in and asked what we should do. We were told "I can't control parking", "You can try to park at Wendy's but they tow", "We shouldn't have left", "We should've taken the airport shuttle to dinner" (which I have no clue how were expected to know we could one use the airport shuttle to go some place other than the airport and two that there was even an airport shuttle to start with) and then finally "there is just nothing we can do". So we are stuck in the parking lot having to sit in our car in front of the worst Hilton Garden I've ever stayed at, who didn't have our suite but since they had our money found us a dirty, run down suite type room. After another long period of time we went back in as we couldn't just sit and block the tiny parking lot and was told to park in a no parking zone between two other cars until 11pm when some people should be leaving and we could move our vehicle then.. maybe. Seriously never had such a horrible experience at a Hilton but here we are... now we're just waiting for 11pm to hopefully get a parking spot. No chance of relaxing or settling in for the next two and half hours... just waiting in a musty old room for the chance of even being able to park. What a waste of time and money for sure.”

“Nice hotel but like so many others suffers from neglect due to Covid I am sure. On the positive repairs are ongoing. Negatives aside. Hotel has a nice atrium. Staff very friendly and accommodating. Breakfast is awesome and 530-730pm free drink Happy Hour. I do recommend. 15min to airport and shopping center 5min away.”