“This was absolutely a 5 star stay. The reception desk was very courteous and welcoming. The room was specious and super clean. Both my kids and I had plenty to eat from their buffet style breakfast. And if you are looking for a hotel downtown Liverpool with only 5 min walk from the Lime Street station, I think this is the place for you. I am already looking forward to our next stay.”

“The room service was very good. The room was very basic and the hot water wasn't working for the shower but was working for the bathtub for some reason. The bed was quite hard but comfortable. The room service menu was quite good. However what really let it down for me was that the hotel had an event going on mid-week and there was loud music blasting through to every room in the hotel until 1am. I would probably expect something like this on a weekend or during the week in Ibiza, however a lot of people stay at this hotel for business trips during the week, just as I was, and we certainly did not expect to not be able to get to sleep until after 1am because of a club night going on downstairs. I was really disappointed by this and did complain and say that they should have made us aware of the planned event when we booked so that we could have mafe the decision to stay at one of the many other hotels nearby. Granted the lady at reception did give me free parking by way of an apology, however she also said that the hotel doesn't know at the time of guest bookings that there will be events being held at the hotel. That does make sense because of course some people would book a room far in advance to secure a good rate, however in this particular instance I had booked the room in accordance with a special room rate for this hotel which was specifically secured by the organisers of a two day conference I was attending at St George's Hall. Therefore the hotel would have known that people like myself who used the special room rate were attending a work conference and so they could have been more considerate of our early starts and perhaps not allowed for a booking for a loud party during the conference. Needless to say, I won't be staying here again as my clubbing holiday days are long gone.”