“Unfortunately, the quality of the water in the showers ruins the entire hotel for me. The water is EXTREMELY hard. Immediately when my hair gets wet, it becomes stiff, crunchy, and tangled. My own personal shampoo, which normally lathers very well does not lather whatsoever in this water. My toothpaste doesn't even foam up when brushing my teeth with the sink water. This is by far the worst water quality I have ever experienced. Just thinking about the excessive levels of minerals and heavy metals in their water makes me cringe. It is making my already fragile hair fall out like crazy and I refuse to take another shower at this hotel. It is unacceptable for a hotel of this price rate to not offer a better quality of water to its guests. I do not need top-notch water, just something that does not destroy my hair with one shower. I would also like to add that the hotel claims to be entirely smoke-free (signs are everywhere), but the entire lobby and two elevators have an overwhelming smell of cigarette smoke, masked with men's cologne.”

“I go dancing here one Friday out of the month with Chicago New York Steppers. It's always a great time because they have the best dance floor. Never tried the food but everyone else eats and drinks so it must be good. I do buy water and sometimes a snack and those are reasonably priced. Staff treat you nice and they become friends after awhile. When I planned my grandmothers' wedding, I chose Aloft. We cancelled because of the pandemic but the event planners were professional and personable.”